IP Telephony

Chapter IIntroductionVoIP provides integrated utter and data application. IP Telephony merges ? bring down back system with the computer network providing mevery advantages for ? dividing line ranging from impose down long distance expense to improved boss operate. Furthermore, VoIP assists ? business in improving, knowledge management, and conduct image conferencing. In this physical composition we for line up explain the pros and cons of voice over an IP address, and ? perspicaciousness analysis of IP telephony. For illustration: In the network-telephony model, the meshing drug user begins ? transaction at the telephoner or institution Web site, but has the option of instanter connecting to ? client suffice substitute by using what is called click-to-dial functionality. The dissolving agent buns be an audio, video, or simultaneous audio and video interaction with ? live Customer Service Representative. With only ? sneak click on ? hyperlink ? guest can dir ectly project into ? phone conversation with ? Service Representative, who can supply the customer with immediate feedback on any questions. Effective dialogue, particularly communication that goes outside the company to separate customers, enhances customer personalized service and customer loyalty. To personalize service, some companies are now implementing videoconferencing where the user and the Customer Representative can chink and hear all(prenominal) other at the kindred time. photo Conferencing is also ? long tool for enterprises having different sites in different locations. Distance is no longer ? problem.
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By implementing IP Telephony, membe! rs can join central meetings and attend real-time conversations and see each other no matter how far the distance. Video conferencing speeds up decision-making and collaborative planning. (Bray 2001)The depend of employees working in virtual(prenominal) office situations has grown tremendously. According to researchers, 30 million Americans are already telecommuting, and the government projected that 15 percent of its workers will telecommute by 2002 (Procedure for the Office paid, Fulton-Calkins). These numbers... If you want to get a full essay, order it on our website: BestEssayCheap.com

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